Shipping Policy

This Shipping Policy governs the shipping of products offered on the website https://fionela.com, operated by Fionela, located at Carrer del Penó de la Conquesta 7, 46920 Mislata, Valencia, with contact details support@fionela.com and +34 610 125 214. By placing an order through our store, you accept the terms set out below.

1. Order processing

Orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed starting the next business day.

In the event of a stock shortage or a problem preparing the order, the customer will be notified at the email address provided.

2. Shipping methods, areas and times

We ship to the United States.

Available methods:

• Standard shipping: free, with an estimated delivery time of 10–15 business days.

The times indicated are estimates and may vary due to external causes (logistics operations, customs, weather conditions or other circumstances beyond Fionela's control).

3. Shipping costs

Standard shipping is free on all orders, with no minimum purchase amount.

No shipping fees are charged for the standard method available in the store.

4. Order tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow your shipment.

If you have not received tracking information within 5 business days of placing your order, contact support@fionela.com.

5. Deliveries and addresses

The customer is responsible for providing a complete and correct address.

If the order is returned due to an incorrect or incomplete address or because delivery was not possible, reshipment will be subject to payment of the new shipping costs.

The delivery address cannot be changed, not even before the order ships.

6. International shipping and customs

Fionela currently ships only to the United States.

Orders may be subject to duties, taxes or import fees, as determined by the customs authority of the destination country.

In accordance with Fionela's policy, these charges are not paid by the customer.

Customs procedures may add time to the estimated transit.

7. Delayed or lost packages and shipping issues

If you notice an unusual delay or the tracking does not update within a reasonable time, contact us at support@fionela.com with your order number and tracking number so we can request a trace from the carrier.

If the carrier confirms the package is lost, we will handle the claim with the carrier and let you know the next steps.

8. Receipt and inspection

We recommend inspecting the outside of the package at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, note it on the carrier's delivery receipt and document the issue with photos of the package and the label.

For damaged or defective items after delivery, please refer to our Exchanges and Returns Policy, available at https://fionela.com/policies/refund-policy.

9. Cancellation before shipping

You may request to cancel your order before it ships.

If the order has already been handed over to the carrier, you must wait until you receive it and follow the procedure set out in the Exchanges and Returns Policy: https://fionela.com/policies/refund-policy.

10. Changes to this policy

Fionela may modify this Shipping Policy at any time. Updates will take effect upon publication on https://fionela.com.

11. Contact

For any shipping-related questions: support@fionela.com | +34 610 125 214.

Effective date: 10/24/2026